Seed Round Open · Poland & CEE

Voice AI for 24,000
Automotive Workshops

Serwisto is an AI operator that answers every call, manages service jobs, and keeps workshop owners in control — running locally, offline, 24/7.

Express Investor Interest → See How It Works
24K
Independent workshops
in Poland alone
38%
Calls missed daily
85% never call back
900 zł
Monthly subscription
per workshop
~7×
Cost vs. hiring a
part-time receptionist
The Problem

Workshops run on
missed opportunities

92% of independent workshops in Poland have no digital booking system. Every missed call is lost revenue.

📞
38%
Calls go unanswered
Mechanics can't answer phones while working under cars. 85% of those callers find another workshop — never returning.
📋
2–3h
Lost daily to admin
Workshop owners spend hours on calls, paper job cards, and chasing customers for status updates instead of doing repairs.
💸
400–800 zł
Revenue per missed call
Average service value times volume equals a significant annual loss — for every workshop operating without a reception system.
The Solution

Not a booking app.
A full AI operator.

Serwisto runs locally on hardware at the workshop — no cloud dependency, no IT team required. It works like a senior receptionist who never sleeps.

📞
24/7 GSM Call Answering
Physical GSM gateway at the workshop. Answers every call in natural Polish, captures job details, confirms appointments. Latency under 1.5 seconds.
🛠
WhatsApp Job Cards
Mechanic records a voice note with plate, job scope, and hours. AI transcribes, extracts structured data, creates a job card, and notifies the customer automatically.
📅
Calendar & Scheduling
Integrates with Google Calendar. Finds available slots, books automatically, sends SMS reminders. Reduces no-shows by up to 40%.
🔒
Offline-First, GDPR-Ready
All AI models run locally on hardware at the workshop. Customer data never leaves the premises. No cloud subscription required to operate.
📊
Owner Dashboard
Real-time view of all jobs, statuses, and daily reports via WhatsApp. The owner sees everything without walking the floor.
Technical Stack
Voice Layer
GoIP GSM gateway → Asterisk PBX
latency: <200ms
Speech-to-Text
Faster-Whisper Small (local)
Polish accuracy: 96%+
Language Model
GLM-4.7 Flash via Ollama
runs on Mac Mini M2
Text-to-Speech
Kokoro TTS (local, zero cost)
natural Polish voice
Remote Management
Tailscale SSH — zero-touch ops
all sites from one dashboard
Hardware per deployment
Mac Mini M2 16GB · GoIP GS-1 · UPS 600VA
~4,750 zł one-time · recovered in month 6
Traction & Status

Where we are today

⚙️
Product
Core pipeline complete
STT → LLM → TTS → GSM stack operational. End-to-end call flow tested. WhatsApp webhook integration in progress.
🚀
Pilot
First workshop — Q2 2026
Onboarding first paying pilot in Warsaw metro area. Model C: 0 zł setup + 900 zł/month subscription.
📈
Target
3 clients by month 8
Conservative model reaches ~2,300 zł/month net at 3 clients. Fully bootstrapped to this point.
🌍
Market
Poland → CEE expansion
24,000 workshops in Poland. Model replicates across Czech Republic, Slovakia, Ukraine with language pack only.
Market Size

A large market with
zero AI penetration

92% of Polish independent workshops have no digital operations tool of any kind. The market is waiting.

Poland has 24,000+ independent automotive workshops generating an estimated 8–12 billion PLN in annual revenue. Penetrating 1% of workshops at 900 zł/month represents a 2.5M zł ARR opportunity — without leaving Poland.
Workshops in Poland
24,000+
TAM (Poland only)
259M zł/yr
SAM (reachable, yr 1–2)
26M zł/yr
SOM (1% market share)
2.6M zł/yr
CEE expansion (Poland × 4)
1B+ zł/yr
Pricing Model

Simple subscription,
hardware-secured

Basic
700 zł
per month · 12-month contract
  • GSM answering 24/7
  • FAQ & appointment booking
  • Google Calendar sync
  • SMS confirmations
  • Owner dashboard
● Most Popular
Medium
900 zł
per month · 12-month contract
  • Everything in Basic
  • WhatsApp job cards
  • SMS reminders (−40% no-shows)
  • Waitlist management
  • Customer CRM-lite
Premium
1,300 zł
per month · 12-month contract
  • Everything in Medium
  • Outbound campaigns
  • Multilingual PL/EN/UA/DE
  • Payment integration
  • 4h SLA support
Economics

Workshop ROI model

900 zł
Monthly cost to workshop
(Medium plan)
3,600 zł
Estimated monthly value recovered
(9 missed calls/day × avg. 400 zł)
4×
Conservative return on investment
in first full month of operation
* Projection based on 38% missed call rate, 9 calls/day average workshop volume, 400 zł average service ticket. Actual results vary by workshop. Not a guarantee of returns.
The Team

Built by operators,
not theorists

We've built and shipped real AI systems. We understand workshops from the inside — not from pitch decks.

👤
Marcin Kozłowski
Founder & Technical Lead
Background in software development and AI systems. Built the full Serwisto stack solo — GSM pipeline, LLM integration, WhatsApp webhook, and deployment tooling. Hands-on operator with domain expertise in automotive e-commerce (droniki.pl).
AI Engineering Full-Stack Local LLM Founder
+
Sales Lead
Actively recruiting
Seeking a co-founder or senior hire with B2B sales experience in SME markets. Automotive industry background a strong plus.
B2B Sales SME Automotive
+
Advisor / Angel
Open to strategic investor
Looking for a hands-on investor with access to the Polish SME market, workshop chains, or automotive distribution networks. Board seat available.
Angel Strategic Poland
Roadmap

12-month milestones

● Now
Phase 1
Q1–Q2 2026
  • Stack complete & tested
  • First pilot onboarding
  • Brand & domain live
  • Seed round open
Phase 2
Q3 2026
  • 3 paying clients
  • WhatsApp module GA
  • Outbound sales hired
  • 2,300 zł/mo net revenue
Phase 3
Q4 2026
  • 5–10 clients
  • Premium tier launched
  • Case studies published
  • Series A prep
Phase 4
2027
  • CEE expansion (CZ, SK)
  • 50+ workshops
  • Channel partner model
  • Acquisition potential
Investor Interest

Let's talk
directly

We're raising a seed round to accelerate deployment and hire a sales lead. Raising in PLN and EUR.

📧
📞
Phone / WhatsApp
+48 791 030 883
🌐
Website
serwisto.pl
📍
Location
Warsaw, Poland
Investment Terms
Ticket size: 50K – 500K PLN
Currency: PLN / EUR
Instrument: SAFE or equity (negotiable)
Use of funds: Sales hire + 20 deployments
This is a confidential investor briefing. Information shared here is not for public distribution. We respond to all inquiries within 24 hours.

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